Terms of Service

These Terms of Service (the “Terms”) are the agreement between you and Reel Regs Inc. (“ReelRegs”, “we”, “us”), for the ReelRegs website, the application, and any ReelRegs mobile app (together, the “Services”). By creating an account or using the Services, you agree to them. If you do not agree, do not use the Services.

1. Who we are

Reel Regs Inc. is a corporation incorporated under the Canada Business Corporations Act, corporation number 1785691-1. Our mailing address is PO Box 55031 RPO Southgate Mall, Nanaimo, BC V9R 0B6. You can reach us at support@reelregs.com.

2. What ReelRegs is

ReelRegs presents recreational fishing regulations for British Columbia on a map, for a water or area and a date you choose. It covers three fisheries: freshwater, set by the Province of British Columbia; and salmon and tidal waters, both set federally by Fisheries and Oceans Canada. It also provides conditions, forecasts, planning tools and a personal catch log.

We may add, change or withdraw features. If we withdraw something you are paying for, section 6 says what happens.

3. What ReelRegs is not

It is not an official source, a legal source, or a substitute for the official regulations published by the Province of British Columbia and by Fisheries and Oceans Canada, or for any notice either of them issues during the season. It does not give legal advice. It does not sell or issue fishing licences, and holding a ReelRegs account is not a licence to fish.

The catch log is a personal record for your own use. It is not a licence, a catch record required by law, or a report to any authority. Where the law requires you to record a catch on your licence or to report it, you must still do that yourself.

Where ReelRegs and an official source disagree, the official source is correct and you should follow it. If you tell us about it we will look into it (section 10).

Your responsibility to check. You acknowledge and agree that you will confirm the rules that apply to you with the Province of British Columbia or Fisheries and Oceans Canada, as applicable, before you fish; that you will not rely on the Services alone to decide what is lawful; that you are solely responsible for complying with fisheries law; and that you accept the risk that what the Services show may be wrong, incomplete or out of date. This acknowledgement is a condition of the licence in section 9.

4. Who may use it

You must be at least 13. If you are under the age of majority where you live, you may use the Services only with the consent of a parent or guardian, and only they may buy a subscription. By subscribing you confirm you are entitled to use the payment method you pay with.

ReelRegs is for your own fishing. An account is personal to you and is licensed for your own recreational use. If you fish for a living, you are welcome here for your own fishing - what you may not do is use the Services in or for a business: guiding, outfitting, running a lodge, teaching, or telling a client, customer or employee what the rules are.

That is not a judgement about professional use; it is that a guide advising paying clients needs assurances about accuracy, currency and liability that a recreational account is not sold with and that these Terms do not give. We are building something for that. If you want it, write to support@reelregs.com and we will tell you when it is ready.

5. Your account

Some features need an account. Keep your sign-in details confidential; you are responsible for what happens under your account. Tell us promptly if you think someone else has access to it. Give us accurate information and keep it current.

An account is for one person. Do not sell, rent or lend it, and do not share it - except through Apple Family Sharing or the Google Play family library, where those are available.

6. Free and Pro

Every regulation we carry is free, in all three fisheries, and so are the map, search, species and date filtering, following waters and pinning spots without limit, Rule Watch on the waters you follow, live weather with a three-day forecast and sunrise, sunset and twilight times, the catch log, and a Shortlist of two waters. Pro works across your waters: Today on Your Waters, Notice Board, Area Scan, a Shortlist of up to eight waters with conditions and your own history, Spot Check, radar and the full forecast on the map, and Your Year of Fishing.

About Rule Watch and notices. Rule Watch, Today on Your Waters and Notice Board show you changes and in-season notices that we have learned of. They are a convenience, not a safety net: we cannot promise that every change will appear, that one will appear before you fish, or that it will appear at all. Rules change during the season, sometimes with little notice and sometimes without us learning of it. Section 3 still governs - confirm the rules with the official source before you fish, whether or not a change appeared.

We may change which features are included in each plan. The regulations are free today. If that ever changes, section 18 applies: you will be told 30 to 60 days beforehand and asked to agree. If a change takes away something material that you are currently paying for, you may cancel and we will refund the unused part of the period you have paid for.

7. Paying for Pro

Pro is a subscription, billed monthly or yearly. The price, the currency and the billing period are shown before you confirm, and those are what govern. Prices exclude sales tax unless stated; any tax that applies is shown before you confirm and added to each charge. Payments we take are handled by Stripe, and a subscription bought through an app store is handled by that store; in neither case do we see or store your card details.

• It renews automatically at the end of each period, at the then-current price for your plan, until you cancel. If you pay yearly, we email you between 30 and 60 days before each renewal with the renewal date, how to cancel, and a reminder that it renews if you do nothing.
• Free trial. If you have not had Pro before, it starts with a free trial of one month. We ask for a payment card to start it, and you are not charged during the trial. When it ends, your subscription begins at the price and billing period you chose and renews automatically, unless you cancel before the trial ends. If you cancel during the trial, Pro ends then and you are never charged. One free trial per customer.
• You can cancel at any time, before or after a renewal - from your account, or, if you subscribed through an app store, in that store's settings. Cancelling ends Pro straight away and stops all future charges.
• What we refund when you cancel. On a monthly plan, we refund your most recent monthly payment in full. On a yearly plan, we refund your most recent yearly payment in full if you cancel within 30 days of it; after that, we refund the time left in your year, prorated by the day (cancel with half the year to go and you get half back). Tax is refunded in proportion. We issue the refund when you cancel, to the card you paid with; your bank may take a few days to show it. This applies to payments we took ourselves; an app store gives refunds under its own policies and the law.
• Apart from that, payments already made are not refunded, except: where the law requires it; where section 6 applies because we took away something material you were paying for; or where section 12 applies because we discontinued the Services.
• Deleting your account while subscribed cancels your subscription, with the same refund as cancelling.
• If we change the price, we will tell you between 30 and 60 days before it takes effect, and it will only apply from your next renewal. You can cancel before then, or at any time after, with the refund above.
• Where Pro is sold. For now we sell Pro only to someone whose billing address is in British Columbia. Everything free in section 6 is available everywhere. If a purchase with a billing address outside British Columbia goes through, we cancel it and refund it in full.
• Your copy. When you buy Pro, we email you a copy of these purchase terms with your name and the date.
• If a payment fails we may retry it and may suspend Pro features until it succeeds. Your account and your saved data stay where they are.
• If a payment is reversed through your bank (a chargeback) or refunded in full, the Pro it paid for ends.

If you subscribe through an app store. Where you buy a subscription through Apple's App Store or Google Play rather than from us directly, that store takes the payment and its own terms apply to the purchase. You manage and cancel that subscription in the store's own settings rather than in your ReelRegs account, and any refund is the store's to give under its policies and the law. What you get for the price is the same either way.

Terms Apple requires us to include. If you downloaded the app from Apple's App Store, the following apply and Apple requires them to be stated.

• This agreement is between you and Reel Regs Inc. only, not with Apple, and we, not Apple, are responsible for the app and its content.
• Your licence is a personal, non-transferable licence to run the app on Apple-branded devices you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that it may also be accessed and used by other accounts associated with you through Family Sharing or volume purchasing. Use through volume purchasing is still subject to section 4.
• We, and not Apple, are solely responsible for providing maintenance and support for the app. Apple has no obligation to provide any maintenance or support.
• We, and not Apple, are solely responsible for any product warranties, express or implied by law, to the extent they are not effectively disclaimed. If the app fails to conform to any warranty that applies, you may notify Apple and Apple will refund what you paid for it; to the maximum extent the law allows, Apple has no other warranty obligation.
• We, and not Apple, are responsible for addressing any claim by you or anyone else relating to the app or your use of it, including a product liability claim, a claim that the app fails to meet a legal or regulatory requirement, a claim arising under consumer protection, privacy or similar law, and a claim that the app infringes someone's intellectual property rights.
• You confirm you are not located in a country subject to a US Government embargo or designated as supporting terrorism, and are not on any US Government list of prohibited or restricted parties.
• You must comply with any applicable third-party terms when using the app - for example the terms of your wireless data plan.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you downloaded the app from Google Play, this agreement is between you and Reel Regs Inc. only, not with Google, and Google is not responsible for the app or its content.

Gift memberships

• A gift membership is twelve months of Pro for one person, bought by someone else. It is not a subscription: the renewal, free-trial and money-back terms above do not apply to it. Each one comes with a code that can be redeemed once, at app.reelregs.com/redeem. The twelve months start when it is redeemed, and it does not renew. The code does not expire, and there are no fees.
• On an account that already pays for Pro, including one in a free trial, the twelve months start when the time already paid for (or the trial) ends. The subscription is not charged during them, and then carries on as before unless it is cancelled; we email a reminder at least seven days before it is charged again. If the subscription is cancelled while the gift is waiting or running, Pro continues until the gifted twelve months end. If that cancellation is refunded under the terms above, the gifted twelve months start on the day of the cancellation instead. If the last Pro payment failed, the code can be redeemed once the payment is fixed.
• It can be redeemed once, for the full twelve months. It cannot be used in part, or exchanged for money or account credit.
• Refunds. The buyer can have an unredeemed gift membership refunded in full within 30 days of purchase by contacting us. A refund cancels the code. Once a code is redeemed, it cannot be refunded.
• Tax. The price includes GST/HST, which is due when the code is redeemed, at the rate of the province or territory where the person redeeming it lives. BC PST is added at checkout.
• For now, gift memberships can be bought only with a billing address in British Columbia; a purchase from anywhere else is refunded in full. They can be redeemed anywhere in Canada except Saskatchewan, Manitoba and Quebec, where a code stays valid until it can be redeemed.
• Keep the code safe until it is redeemed: anyone who has it can redeem it. If a card is lost, or you think a code was seen by someone else before it was redeemed, contact us: as long as it has not been redeemed, we will cancel it and issue a new one.

8. What you agree not to do

You agree not to:

• Break the law with the Services, including fisheries law;
• Access the Services by automated means other than a standard web browser, a ReelRegs app, or assistive technology you use yourself; or copy, extract, harvest or index our content in bulk or systematically;
• Use the Services, or anything taken from them, to build, train, evaluate or improve any dataset, model or product that competes with ReelRegs;
• Reverse engineer, decompile or try to derive the structure of our data or software, except to the extent permitted by applicable law;
• Resell, redistribute, sublicense or republish our content, or share your account other than through a family-sharing feature an app store provides;
• Use the Services in or for a business, or to tell a client, customer or employee what the rules are (section 4);
• Add a photograph, once the catch log accepts them, or anything else you do not have the right to add, or that is unlawful, or that shows another person who has not agreed to it;
• Interfere with the Services, circumvent any access control or usage limit, or test their security without our written permission;
• Impersonate anyone, or misrepresent a connection with us;
• Upload anything malicious, or content that is unlawful, abusive, or that you do not have the right to share.

We may suspend or close an account that breaks these rules. Where it is reasonable to do so we will tell you first and give you a chance to put it right.

9. What we own

The Services, including the software, the design, the maps, the text we write, and the ReelRegs name and logo, belong to us or to our licensors.

Fishing regulations are made by government and the facts in them belong to nobody. What is ours is everything we do with them: the selection of what to show for a given water, area, species and date; the way it is organised, structured, named and connected to a place on the map; the wording we write; and the database as a whole. That work is protected by copyright and by the law of databases and unfair competition, and it is what section 8 protects.

We give you a personal, limited, non-exclusive, non-transferable licence to use the Services for your own personal, non-commercial fishing. We keep every right we do not expressly grant. Commercial use is dealt with in section 4.

10. What you own, and the permission we need

What you put into ReelRegs stays yours: your catch log, the waters you follow, your pinned spots, and any photographs you add if and when the catch log accepts them. We do not sell it, and we do not publish it unless you choose to share it. Other members do not see it unless you do. You can export your catch log at any time and delete your account whenever you like.

So that we can run the Services, you give us a worldwide, royalty-free, transferable and sub-licensable permission to host, store, copy, modify, adapt, translate, create derivative works from, process and display what you put in, and to use it to operate, improve, develop and promote ReelRegs. Modifying and adapting covers the ordinary work of running a service - resizing a photograph, generating a thumbnail, converting a file - as well as building on it. Where you choose to share something, that permission includes publishing and displaying it. This permission lasts while we hold the content and ends when you delete it, except for copies held in backups, which age out within 90 days, or kept because the law requires it.

We may remove anything you add if we believe it breaks these terms or the law, and we will tell you if we do. We do not review what you add before it is stored, and we are not obliged to monitor it.

If you send us feedback, a suggestion, or a report that a rule looks wrong, you are giving us permission to use it freely - to check and correct our data, to keep a record of it, and to act on the idea - without owing you anything for it. We welcome these reports; they are the fastest way to correct an error. We review reports that a rule looks wrong and correct our data where we find an error, though we cannot promise a reply to each one.

11. Your safety

Fishing happens outdoors, often on or beside water and often alone. ReelRegs does not assess whether a place is safe to get to, safe to stand on, or safe to be on in the weather that day. Weather, forecasts, water levels and sun times are estimates from third parties and can be wrong or late. Judge the conditions yourself, take the right equipment, and tell someone where you are going. Do not use the Services for navigation, or to decide whether a route or crossing is safe, and do not rely on them in an emergency.

12. Availability

We aim to keep the Services running but we do not promise they will always be available, uninterrupted or error-free. ReelRegs needs a connection to work, and we may take it down for maintenance. We may change or discontinue the Services; if we discontinue them altogether we will give reasonable notice and refund any unused part of a subscription.

13. What we do not promise

The Services are provided as they are and as available. To the extent the law allows, we make no warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that the content is accurate, current or complete. Insights, forecasts and other generated or predictive content are estimates produced automatically; they are not advice and may be wrong.

Nothing in these Terms takes away a right you have under consumer protection law that cannot be taken away, including under the Business Practices and Consumer Protection Act (British Columbia). Sections 13, 14, 15 and 18 do not limit or exclude any such right or remedy, and apply only to the extent the law permits.

14. Our liability to you

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue or lost data, arising out of your use of or inability to use the Services.

Regulatory consequences. To the maximum extent the law allows, and whether the loss is direct or indirect, we are not liable for any fine, penalty, forfeiture, licence suspension, seizure of gear or catch, charge, prosecution, conviction, legal costs or other consequence arising from or relating to a regulation the Services stated wrongly, incompletely, out of date or not at all, or from an alert we did not send. This paragraph applies independently of the paragraph above, and survives any finding that the paragraph above does not apply.

Our total liability to you, in aggregate for all claims arising out of or relating to these Terms and the Services, is limited to the greater of the amount you paid us in the twelve months before the claim, or five hundred Canadian dollars (CAD $500).

These limits do not apply to our fraud or fraudulent misrepresentation, to death or personal injury caused by our negligence or wilful misconduct, or to anything else that the law does not permit us to limit or exclude.

15. Your liability to us

If someone brings a claim against us because you broke these Terms, misused the Services or infringed someone's rights, you agree to cover our reasonable losses and legal costs from it. We will tell you about the claim promptly, let you take over its defence with counsel we reasonably accept, and not settle it without your consent, which you may not unreasonably withhold. This does not apply to the extent the claim arises from our own breach of these Terms, our negligence or our wilful misconduct.

16. Governing law and disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of laws rules, and subject to the paragraph below.

We do not require arbitration and we do not ask you to give up a class action. If a dispute cannot be resolved informally, either of us may bring it before the courts.

Subject to the rest of this section, the courts of British Columbia have exclusive jurisdiction over any dispute, and each of us attorns to them. If you are a consumer, you keep whatever right you have to bring a claim where you live and to rely on the mandatory consumer law of your own province or territory. That includes residents of Quebec, whose right to sue in Quebec cannot be given away by an agreement like this one.

Please contact us first; most concerns can be resolved directly.

17. Ending the agreement

You can stop using the Services at any time and delete your account from your account settings, or from reelregs.com/delete-account if you cannot sign in. We may suspend or close your account if you break these Terms, if we are required to by law, or if we stop offering the Services. Where it is reasonable we will give notice first.

If we close your account for breaking these Terms, we do not refund the rest of the period. If we close it for any other reason, we refund the unused part.

Sections 3, 7, 8, 9, 10, 11, 13, 14, 15, 16 and 18 survive the end of this agreement.

18. General

• Changes. We may change only these parts of these Terms: which features each plan includes, and which of them are free (section 6); the price of Pro and how it is billed (section 7); what you may and may not do with the Services (sections 4, 5 and 8); and how we run the Services, limit our liability and resolve disputes (sections 2, 11 to 16, and this section). Any other change needs your agreement. We will email you between 30 and 60 days before a change takes effect, with the new wording and a plain explanation of what it changes, and you will be asked to agree to the new version before carrying on. A change will never make cancelling harder or reduce a refund we owe you. If you do not want the change, you can cancel before it takes effect, without charge, and we refund you under section 7. Correcting a typo or clarifying wording without changing its meaning is not a change under this paragraph.
• Severability. If any part of these Terms is unenforceable, it is narrowed only as far as needed, or removed, and the rest stays in force.
• No waiver. If we do not enforce something straight away, we have not given up the right to enforce it later.
• Transfer. You may not transfer your rights under these Terms. We may transfer ours to a successor if the business is sold or reorganised, on the same terms.
• Events outside our control. Neither of us is liable for a failure caused by something genuinely outside our control. This does not excuse an obligation to pay amounts already due.
• The whole agreement. These Terms and our Privacy Policy and the purchase terms shown to you before you confirm a subscription are the entire agreement between us about the Services. Nothing in this paragraph limits liability for fraudulent misrepresentation, or any right you have under consumer protection law.
• Language. These Terms are in English, which the parties have requested. Les parties ont demande que ce document soit redige en anglais.

19. Contact

Questions about these Terms go to support@reelregs.com.